Refund policy

We offer a 14-day return policy in accordance with EU consumer protection law. This means you have 14 days after receiving your order (from the delivery of the last item in your order) to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags (if applicable), and in its original packaging. You will also need proof of purchase.

To start a return, you can submit a request through your customer account:
https://shopify.com/84991639896/account

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Once your return request has been accepted, you must send the item back within 14 days.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly delivered.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / non-returnable items
Certain products are non-returnable, including custom-made or made-to-order items such as products with special color finishes or personalized specifications. These items cannot be returned or exchanged unless defective or incorrectly supplied.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, refunds will be issued within 14 days after receiving the returned item, in accordance with EU consumer law.

Please note that banks or payment providers may take additional time to process the refund.

Cancellation
Orders can be cancelled until they have been fulfilled or entered production. Once fulfillment or production has started, cancellation may no longer be possible.

If more than 15 business days have passed since your refund was approved, please contact us at info@dvsparts.nl.